Refund policy

Return and refund policy

14-day right of withdrawal
You have the right to cancel your order within 14 days of receiving it, without giving a reason.

How to return
1. Email us at hello@gevondi.nl within 14 days of delivery with your order number and the item(s) you want to return.
2. We'll reply with the return address.
3. Send the item back within 14 days after notifying us.

Return conditions
- Items should be unused and returned in their original packaging where possible.
- You are responsible for the cost of return shipping.
- We recommend using a tracked shipping method; we can't be responsible for returns lost in transit.

Refunds
We refund the full purchase price within 14 days of receiving your cancellation, to your original payment method. We may wait to issue the refund until we've received the item or you've shown proof that you've sent it back.

Damaged or wrong item?
If your order arrives damaged or you received the wrong item, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no extra cost.

Model withdrawal form
If you prefer, you can use this form (email it to hello@gevondi.nl):
"To Gevondi Trading & Consulting B.V. (Tuckd), Keizersgracht 452, 1016 GD Amsterdam, hello@gevondi.nl: I hereby give notice that I withdraw from my contract for the following goods: [item], ordered on [date] / received on [date]. Name: [name]. Address: [address]. Date: [date]."